Our monthly membership is managed through GoCardless Direct Debit. You’re protected by the Direct Debit guarantee to ensure you only pay the amount you’ve agreed to.
Unfortunately we can’t accept standing orders or bank transfers as an alternative.
Click below if you’d like to register a different bank account. Once you’ve done it just send us a quick email to confirm it: firstname.lastname@example.org
We believe that flexibility is best so there’s no minimum length and you can cancel at any time. There’s also the option to pause the membership if you’re away for 4 weeks and don’t want to lose your space.
Holidays and Cancellations
Most of our sessions run for 10 months a year, September and June. Some sessions continue during July and August. Unless you’ve said you’d like to continue playing, we automatically pause payments for July & August before restarting in September.
Membership prices are averaged over 10 months
Our memberships work on 1, 2 or 3+ sessions per week. Unfortunately with hall bookings, we often can’t have sessions during school holidays or specific dates booked by events. This means number of sessions per month at a specific venue varies from about 3-5.
Rather than a complicated method of charging for 3 sessions some months and 5 other months we average out the costs over the 10 months. While you might have less sessions available in December for example, it balances out the costs of sessions in other months.
We encourage players to attend extra or alternative sessions when their usual session is off
If there’s an unexpected cancellation we’ll lower the cost of your next payment to compensate you
We are very understanding of circumstances that might affect your ability to pay on time. Just get in touch and we’ll do everything we can to keep you or your child on court.
Late payment increases admin work for us
Once your direct debit is set up there’s no need for you to remember to pay each month.
However if you delaying setting it up, change accounts or there’s insufficient funds you might end up not paying on time. The more time we spend asking for payment the less time is spent on coaching and improving your experience at EBA.
1. We’ll first notify you of the missed payment and let you know how to pay
If you are struggling financially please let us know and we’ll make sure that we support you during this time.
2. Payment is required within 28 days of being notified
If we don’t receive full payment within that timeframe or communication about your financial situation we would need to cancel your membership and ask you to leave the club.